Compassionate
Understanding your challenges
Practical
Clear, actionable guidance
Supportive
Resources for your wellbeing
Welcome
Having a loved one in jail or prison can feel overwhelming, confusing, and isolating. Whether this is your first experience with the criminal justice system or you’re looking for better ways to cope, we’re here to help.
This toolkit offers practical information, emotional support resources, and real-world guidance from people who understand what you’re going through. Take your time exploring each section, and remember: there’s no “right” way to handle this situation. Do what works for you and your loved one.
We recommend starting with Jail & Prison Basics to understand the system, then exploring the other sections based on your immediate needs. Every journey is different, and you can navigate this toolkit in whatever order feels right.
Explore the Toolkit
Jail and Prison Basics
Jail and prison are often used interchangeably, but they are not the same. Learn the basic differences and what to expect as someone moves through the system.
Money, Calls & Commissary
Sending money, manage phone calls, understanding the commissary system, and handling financial support.
Visits & Contact
Preparing for visits, understanding rules and regulations, maintaining communication through letters and calls.
Supporting Without Burning Out
Self-care strategies, setting boundaries, managing emotions, and finding support for yourself.
Glossary
Common terms, abbreviations, and jargon used in the correctional system explained in plain language.
Resource Library
Curated collection of helpful organizations, websites, books, and support groups.
